Locol

Support

Locol Support

Last updated: 2026-10-19

For help with Locol, email support@locolapp.xyz. Tell us what happened, your iPhone model, iOS version and Locol version (Settings → About Locol).

You get an automatic confirmation straight away, and a person replies within 24 hours. Reports about a plan or invite are reviewed within 24 hours. Privacy and data-rights requests are completed within 30 calendar days, or we explain a lawful extension.

Common questions

I can't sign in

You can sign in with Apple, Google or email. If a sign-in link or code does not arrive, check your spam folder and try again after a minute. Browsing events works without an account; plans and invites need one. Still stuck? Email support@locolapp.xyz from the address you use for Locol.

Events near me are missing or wrong

Locol lists events from official organiser and city sources, starting with cities in the Netherlands. If an event is missing, has the wrong time or place, or has been cancelled, email us the event name or link and the city. Corrections show up after the next refresh of listings.

How do I report a plan or invite?

Open the plan and tap Report this plan. If you received a link on the web, use the Report link at the bottom of that page. Organisers can also remove a guest from their plan.

Notifications or the Lock Screen card don't show

Check that notifications for Locol are allowed in iOS Settings → Notifications → Locol. The Lock Screen card for a plan appears about an hour before the event starts.

Which cities does Locol cover?

Locol is live in cities across the Netherlands and a growing number of other European cities. If there is nothing near you yet, pick a city such as Amsterdam or Utrecht from the location chip at the top of Explore.

Privacy and data help

The in-app paths are Settings → Account → Export your data and Settings → Account → Delete account. Requests to correct, restrict or object to how we use your data start in Settings → Privacy & data. If an in-app action is unavailable, email support@locolapp.xyz.